COMMSTAR CREDIT UNION WILL NEVER CONTACT YOU TO REQUEST PERSONAL INFORMATION. If you receive a call from any entity, including CommStar or other financial institution, asking for personal information, hang up immediately and call the entity back at a trusted phone number. Never share your personal information, online banking credentials, card number, or PIN with anyone.

Loan Payment Options

Ways to Pay Your Loan at CommStar Credit Union

At CommStar Credit Union, we offer a variety of convenient loan payment options— so you can choose the one that works best for you.

Online & Mobile Payments

– Transfer from your CommStar account to your loan anytime
– Available in online banking or the CommStar mobile app
– Transfer can be one as a one-time transfer or scheduled as a recurring transfer

– Take a photo of a check to pay your loan using the mobile app
– Requires 30+ days of CommStar membership to enroll
– Deposits are typically available same day

– Make a one-time payment from an external account via ACH, or scheduling recurring payments
– The Loan Payment Portal is independent from online banking– registration in the Online Loan Payment Portal is not the same as It’sMe247 Online Banking or the CommStar Mobile App
– ACH-based (processing typically take 2–3 business days)
– $3 processing fee per payment
– Click here to access the portal

Automatic & Recurring Payments

– Move money between your outside financial institution and CommStar in online banking or the mobile app
– A2A Transfers can be done as a single occurrence, or choose recurring automatic transfers
– There is no processing fee for this service
– ACH-based (processing typically take 2–3 business days)
– What you’ll need: It’sMe247 Online Banking, a voided check or bank statement from the other institution with your name and account number, and a completed A2A form
– Complete this form in-branch, or email us at memberservice@commstar.org to request the form via eSign

– Set up through your other financial institution, if offered
– Requires CommStar account number (with loan suffix) and routing number
– Processing time: 2–3 business days
– CommStar’s Routing Number is: 241278361

– Add CommStar as a payee in your external bank’s bill pay service.
– Your bank will mail us a paper check— be sure to allow time for delivery
– Please include your member number and loan suffix
– Bill Pay payments should be mailed to:
CommStar Credit Union
Attn: Loan Payments
832 Cleveland St, Elyria, OH 44035

In-Person & ATM Payments

– Visit any branch location to make a loan payment in person during regular business hours
– Accepted form of payment are cash, personal check, certified check
– Cash Advance option available for payments made using a card (fees may apply)

– Deposit cash or checks at a CommStar ATM
– Transfer to your loan using online or mobile banking
– An ATM or Debit card is required to access your accounts at the ATM

– Visit a Video Teller location to deposit cash or check to make your loan payment
– Video Teller offers extended hours and features a live Member Service Representative with the convenience of an ATM setting
– Simply touch “Talk to Teller” on a Video Teller ATM to initiate a session during Video Teller Hours (M-F 8:00 am – 6:00 pm, Sat 8:00am – 2:00pm)
– No ATM or Debit card is required

– Use CO-OP Shared Branches to make deposits or loan payments
– Great for members outside CommStar’s branch network
– Click to find a shared branch near you

Other Payment Options

– Call (440) 365-7342 and select Option 2 to make a loan payment
– This service is available 24/7/365
– $10 processing fee per phone payment

Need help?
Visit any CommStar branch or call us at (440) 365-7342. We’re happy to assist!